Network Pulse Voice Acceptable Use Policy
Effective Date: January, 2025

This Acceptable Use Policy (AUP) outlines the acceptable practices for using the services provided by Network Pulse Voice (hereinafter referred to as “Network Pulse Voice,” “we,” “us,” or “our”). By using our services, you agree to comply with this AUP and ensure that all users of your account also adhere to its terms.

1. Purpose
The purpose of this AUP is to maintain a safe and reliable environment for all users of our services, promote ethical behavior, and ensure compliance with applicable laws and regulations.

2. Prohibited Activities
a. Illegal Activities
Using our services for any unlawful purpose, including but not limited to fraud, harassment, or distributing illegal content.
b. Spam and Unsolicited Communications

• Sending unsolicited bulk messages (spam) or engaging in deceptive marketing practices.

• Using our services to promote or facilitate the distribution of spam.

c. Network Abuse

• Interfering with or disrupting the integrity or performance of our network or services.

• Conducting denial-of-service (DoS) attacks or activities that harm Network Pulse Voice or third parties.

d. VoIP Misuse

• Using our services for voice termination that violates our policies, including toll bypass, unauthorized gateways, or call-routing fraud.

• Engaging in practices that degrade service quality or user experience.

e. Unauthorized Access
Attempting to gain unauthorized access to any system, network, or account belonging to Network Pulse Voice or any third party.
f. Impersonation
Impersonating any person or entity or misrepresenting your affiliation with any person or organization.

3. User Responsibilities
You are responsible for the actions of all users on your account and must ensure they comply with this AUP. Responsibilities include:

• Implementing security measures to protect account credentials.

• Monitoring your account for unauthorized use or activity.

• Promptly reporting suspected violations of this AUP to Network Pulse Voice.
   

4. Enforcement
Network Pulse Voice reserves the right to monitor service usage for compliance. We may:

• Investigate suspected violations

• Issue warnings

• Suspend or terminate services without prior notice

• Pursue legal action if necessary
   

5. Compliance with Laws
You agree to comply with all applicable local, state, federal, and international laws and regulations, including telecommunications laws and standards.

6. Changes to This Acceptable Use Policy
Network Pulse Voice may update this AUP at any time. Any changes will be posted with an updated effective date. Continued use of our services constitutes acceptance of the revised AUP.

7. Contact Information
Network Pulse Voice

200 North Laura Street 8th Floor Unit 8b
Jacksonville, FL 32202
Contact: help@networkpulsevoice.com
Support: 786-772-4729

Thank you for choosing Network Pulse Voice. We value your trust and are committed to providing a secure and reliable communication experience for all users!